Frequently Asked Questions
Everything you need to know about your Monster Gardens order.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location and the size of the items ordered.
Do you offer discreet packaging?
Yes, we understand the need for privacy. Most orders are shipped in plain brown boxes with a return address that does not explicitly mention gardening or cultivation equipment.
What is your return policy for defective items?
We offer a 30-day return policy for most unused items. If a product is defective, please contact our support team immediately to initiate a warranty claim or exchange.
Do you ship internationally?
Currently, we primarily ship within the United States. For international inquiries, please contact our customer service team to see if specialized shipping arrangements can be made for your region.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure checkout options like PayPal and Affirm for financing.
How can I track my order status?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery.